Features | xoomtalk

Features

xoomtalk Hosted VoIP - Standard Features

The following features are included as standard to all of our Hosted VoIP users. These features allow users to control every aspect of their account and thereby improve their communications.

  • User-friendly web portal
    Every component of the Hosted VoIP solution can be controlled through our modern and intuitive web portal. The portal can be accessed from any location in the world via an Internet browser, meaning you do not have to be in the office to change how your calls are routed.
  • Call Forward
    Never miss an important phone call again. The Call Forward feature allows you automatically forward calls or selected calls to any other internal extension or external destination including mobiles and public phone numbers. Multiple devices can be alerted at the same time meaning you can configure the system to ring your mobile, desk phone and soft phone simultaneously. This feature can be controlled from any Internet connected device at the click of a button.
  • Call Transfer
    Calls can be transferred to any other extension or external destination, independent of location. Physical limitations are now a thing of the past, companies with multiple offices can transfer calls at no cost between sites as if they were located in the same office.
  • Call Waiting
    The Call Waiting feature will let you know if another caller is trying to get hold of you. The system will present a beep over your handset and your IP phone will display information on the waiting call.
  • DND - Do Not Disturb
    If you need to get a task completed then simply enable the DND feature from the phone terminal and enjoy full privacy.
  • Authorisation to Reach Extension
    If you only want to pick up certain calls, this features provides you with the exclusivity you need. By requesting your caller to provide a password in order to reach your extension, you can filter your calls and answer only those that matter.
  • Call Cascading
    Call Cascading enables each extension to be configured so that if an inbound call is not answered in a set time-frame, calls will be cascaded through a list of extensions until someone is able to answer the call.
  • Ring All Feature
    The Ring All feature allows each extension to ring not only itself but any number of other extensions when an inbound call is presented to it.
  • Track Presence
    This feature allows users to configure their extension to display the status of other extensions within their company with the help of multi-colour LED buttons.
  • Incoming Call Rules
    xoomtalk Hosted VoIP's powerful Incoming Call Rules allow users to control how calls to their phone are routed dependent on a variety of factors including the time of day, Caller ID and extension status.
  • Call Screening
    Call screening prompts inbound callers to say their name which will then be presented to the extension user so they can decide if they want to accept the call.
  • Call Pickup
    Call Pickup allows users to take calls ringing on other extensions without having to leave their desk.
  • Call Parking
    Calls can be parked in a private lot and picked up later on freeing up receptionists phones in busy environments.

xoomtalk Hosted VoIP - Additional Features

The following features can be activated for an additional monthly charge on the Hosted VoIP platform and allow users to create their own bespoke solution.

  • Voicemail (with voicemail to email function)
    Our flexible voicemail feature can be configured to answer calls on your behalf and take messages from callers. The feature can be configured to automatically send any messages to your email and can also be accessed from any extension or through the web portal in any location worldwide. Emailed messages can be reviewed on most smartphones without needing to place a call.
  • Call Recording
    Our call recording feature allows users to record their telephone conversations for future reference and review without needing to invest in expensive call recording hardware. Additional storage space for recordings can be added in increments of 1GB (approx 18 hours of recordings) Recordings can be accessed via our intuitive web portal when required from any location worldwide.
  • Interactive Voice Response(IVR)
    The IVR feature allows companies to present inbound callers with a welcome message followed by options to aid with the correct routing of calls to required destinations. Our highly versatile IVR solution enables companies to create IVRs with multi levels and contexts and can route calls based on a whole range of call criteria. An IVR is an indispensable piece of communication technology that not only reduces costs, but also increases customer satisfaction.
  • Call Queues (Call centre agents)
    Our platform can provide inbound call centres with access to powerful call distribution features and reporting on agent activity. Agents can log into any number of different queues with a single agent ID from any handset as well as from external destinations (such as home landlines).
    Queues can be configured to route calls based on a variety of criteria and play music and messages to callers as they wait. Supervisors can monitor the queue as well as listen to live calls for training and assistance of agents.
    Queues are ideal for sales departments, customer service and support departments as it helps maximize resources whilst improving customer satisfaction.
  • Call Queue Reports and Statistics
    Reports and statistics on all queue and agent activity can be accessed via the web portal form any location worldwide both historically and real time, meaning your call centre staff and supervisors no longer need be based in the same location. The reporting tools allow analysis of performance indicators as well as access to a whole raft of information.
  • Conference Centre
    Businesses are able to set-up scheduled or ad-hoc conferences with the use of this feature. A single UK DDI or group of DDIs including international numbers can be allocated to the Conference Centre allowing participants to converse for the cost of local call. The Conference centre can be configured to prompt callers to announce themselves on entry or even use a pass code to authenticate and gain access. All Conference calls can also be recorded so that a record of the conference can be emailed for reference to all participants.
  • Dedicated Voicemail Number
    This feature allows businesses to provide a employees with a special phone number which they can dial from any external location to listen to and manage their personal or company voicemail boxes.
  • Intercom / Paging
    The Intercom and Paging features allow an extension to broadcast messages to groups or to other specific extensions.