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“Your response times are amazing and I’m very impressed with the service, we now have a system we can truly rely on to support our business.”
Anas Shaikh, Director

Case Study

The page in this section shows an example solution for a medium sized business - Jongleurs Comedy Club, and how our tailored solutions can meet the requirements of businesses of all ‍‍‍sizes.‍‍‍

(SME Business)

The Company

The Requirement

On top of their standard office telephony requirement Jongleurs operate a UK based booking contact centre. When first approaching xoomtalk they required a new solution that gave them increased flexibility, allowing them to automatically route calls to their booking centre and various UK wide locations. Previously 4 separate suppliers handled various elements of their solution leading to ongoing support issues and high ongoing costs. Their new solution needed to provide a secure and stable service that ensured they would never miss a booking or enquiry. The solution also needed to be scalable and portable to support the companies growth plans and future office moves.

The Solution

xoomtalk proposed the implementation of a new Hosted VoIP solution that could handle every aspect of their requirement. By moving their 0870 number and creating a tailored solution based on their exact requirement we enabled every caller to be delivered to their desired destination, decreasing wait time and improving customer satisfaction. This was achieved through the use of a voice menu (press 1 for X, press 2 for Y) and automatic telephone number recognition. Custom reports are generated periodically and sent Jongleurs management, allowing them to monitor agent activity and call flows. xoomtalk’s professional voice over artist, who has recorded for companies such as Barclays, Cadburys, Virgin Media and Sky, gave all recordings on the system a polished finish and professional feel. The inbuilt disaster recovery function was proven when a major power outage meant their call centre was unable to operate from their head office for a period of time. xoomtalk were able to assist Jongleurs in bringing up their booking function in a new location within 4 hours. The competitive call rates and pricing structure in place ensure that ongoing costs are kept to a minimum, this backed by a service delivery with no unplanned outages in the past four years means they have a system they can truly rely on.

The Benefits

Jongleurs are the leading brand in comedy in the UK and have over 30 years experience in their field. During this time they have made over 11,000,000 visitors laugh, produced over 60,000 comedy shows and currently have 12 (and counting) comedy clubs nationwide. Their comedians, over 1800 of them, are available for private hire and have performed for companies such as ITV, McDonalds and Panasonic.

INDUSTRY LEADING VOIP‍‍‍‍‍‍

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Required Services

Seamless move into a new office, all managed by on site xoomtalk engineers‍‍‍

Customers reach the ‍‍‍correct person every time with reduced wait times‍‍‍

Single contact for all telephony and internet connectivity services improving su‍‍‍pport‍‍‍

Cost savings in a number of areas

Changes to voice menus and recordings allow them to advertise new deals and ‍‍‍add more clubs with ease‍‍‍

Inbuilt disaster recovery of the xoomtalk Hosted VoIP platform also offers them piece of mind as calls can be routed toother destinations should the need arise, meaning they will never miss a call

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INDUSTRY LEADING VOIP

‍‍‍‍‍‍‍‍‍Copyright © xoomtalk 2016. All rights reserved.

+44 (0) 1273 900090

Want to get started?

Contact one of our friendly team