FULLY INTEGRATE YOUR PHONE SYSTEM WITH MICROSOFT TEAMS
Easy to use communication and sharing options have meant that Microsoft Teams has developed into one of the most popular business connection hubs. And, with direct routing capabilities, it also means your business can benefit from Teams telephony by using Microsoft Teams as your business phone system.
Our fully integrated solution enables you to make and receive calls on the Xoomtalk phone system from your Teams client. This allows you to access features unavailable with Teams calling such as CRM integration, call recording and management reporting.
BENEFITS OF OUR MICROSOFT TEAMS DIRECT ROUTING INTEGRATION
Enhanced call handling
Integrating your Microsoft Teams environment with Xoomtalk’s cloud phone system can provide advanced call handling features like auto-attendants, call routing, call recording, management reporting and CRM integration which are not available in Teams standalone calling.
Improved collaboration and communication
Integrating Microsoft Teams with Xoomtalk cloud phone system allows employees to use a single platform for both instant messaging, video and voice calls, improving the ease and efficiency of communication and collaboration within the organisation.
Increased productivity
By having all communication tools in one place, employees can be more productive as they don’t need to switch between different applications to complete their work.
Increased flexibility and accessibility
Employees can make and receive calls from their desktop or mobile devices, improving accessibility and allowing for a more flexible work environment.
Better reporting
The ability to generate reports on call volume, caller behaviour, queue performance and agent performance on the Xoomtalk cloud phone system can help you improve your customer experience and identify potential issues.
FIND OUT HOW OUR TEAMS TELEPHONY INTEGRATION WILL BENEFIT YOUR BUSINESS
FAQs: Microsoft Teams telephony
Our cloud-based telephone system integrated with Microsoft Teams offers businesses a powerful solution for their communication needs. In addition to utilising all the standard features of Microsoft Teams, the system allows for advanced functionality such as call holding, call transfer, and more. This provides businesses with a seamless and efficient means of managing their business calls, increasing productivity and collaboration among teams. With this integration, businesses can easily manage and route calls, voicemails, and even faxes, all from one central location, resulting in a more streamlined and efficient communication process.
Direct routing connects the Microsoft Team phone system to the public telephone network via an existing or new third-party recognised telephony provider, like Xoomtalk. We then arrange the configuration to route inbound and outbound calls to Microsoft Teams via our industry lead cloud based phone system.
Absolutely, we understand the importance of maintaining continuity of service for our clients. We have a seamless process in place to ensure that your existing telephone number is transferred to our system with minimal disruption to your operations. This means that your customers and business partners will be able to reach you on the same number as before, ensuring that there is no disruption to your business.
Yes. Using direct routing enables you to use Microsoft Teams to make outbound and receive inbound calls from mobiles and landlines.
Our Voip Solutions
Phone Systems
Our feature-rich VoIP phone system will improve your business by making it more efficient and productive.
Call Recording
Easily record and store calls to your business for reporting, security and training purposes.
Call Reporting
Accessible and clear analytics, for monitoring key call data across your business.
SIP Trunks
A virtual telephone line allowing your business’ phone service to be operated via the internet.
Numbers
Let us arrange the most suitable phone number for your business, from local to revenue generating numbers available.
Integrations
Improve efficiency by integrating your third-party CRM platform into your VoIP phone system.
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