Simplify your communications with
Teams telephony

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FULLY INTEGRATE YOUR PHONE SYSTEM WITH MICROSOFT TEAMS

Easy to use communication and sharing options have meant that Microsoft Teams has developed into one of the most popular business connection hubs. And, with direct routing capabilities, it also means your business can benefit from Teams telephony by using Microsoft Teams as your business phone system.

Our fully integrated solution enables you to make and receive calls on the Xoomtalk phone system from your Teams client. This allows you to access features unavailable with Teams calling such as CRM integration, call recording and management reporting.

Step into the future and upgrade your phone system
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BENEFITS OF OUR MICROSOFT TEAMS DIRECT ROUTING INTEGRATION

Enhanced call handling

Integrating your Microsoft Teams environment with Xoomtalk’s cloud phone system can provide advanced call handling features like auto-attendants, call routing, call recording, management reporting and CRM integration which are not available in Teams standalone calling.

Improved collaboration and communication

Integrating Microsoft Teams with Xoomtalk cloud phone system allows employees to use a single platform for both instant messaging, video and voice calls, improving the ease and efficiency of communication and collaboration within the organisation.

Increased productivity

By having all communication tools in one place, employees can be more productive as they don’t need to switch between different applications to complete their work.

Increased flexibility and accessibility

Employees can make and receive calls from their desktop or mobile devices, improving accessibility and allowing for a more flexible work environment.

Better reporting

The ability to generate reports on call volume, caller behaviour, queue performance and agent performance on the Xoomtalk cloud phone system can help you improve your customer experience and identify potential issues.

FIND OUT HOW OUR TEAMS TELEPHONY INTEGRATION WILL BENEFIT YOUR BUSINESS

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FAQs: Microsoft Teams telephony

Our cloud-based telephone system integrated with Microsoft Teams offers businesses a powerful solution for their communication needs. In addition to utilising all the standard features of Microsoft Teams, the system allows for advanced functionality such as call holding, call transfer, and more. This provides businesses with a seamless and efficient means of managing their business calls, increasing productivity and collaboration among teams. With this integration, businesses can easily manage and route calls, voicemails, and even faxes, all from one central location, resulting in a more streamlined and efficient communication process.

Direct routing connects the Microsoft Team phone system to the public telephone network via an existing or new third-party recognised telephony provider, like Xoomtalk. We then arrange the configuration to route inbound and outbound calls to Microsoft Teams via our industry lead cloud based phone system.

Absolutely, we understand the importance of maintaining continuity of service for our clients. We have a seamless process in place to ensure that your existing telephone number is transferred to our system with minimal disruption to your operations. This means that your customers and business partners will be able to reach you on the same number as before, ensuring that there is no disruption to your business.

Yes. Using direct routing enables you to use Microsoft Teams to make outbound and receive inbound calls from mobiles and landlines.

Our Voip Solutions

Phone Systems

Our feature-rich VoIP phone system will improve your business by making it more efficient and productive. 

Call Recording

Easily record and store calls to your business for reporting, security and training purposes. 

Call Reporting

Accessible and clear analytics, for monitoring key call data across your business.

SIP Trunks

A virtual telephone line allowing your business’ phone service to be operated via the internet.

Numbers

Let us arrange the most suitable phone number for your business, from local to revenue generating numbers available. 

Integrations​

Improve efficiency by integrating your third-party CRM platform into your VoIP phone system. 

See what our clients say

“We have been using xoomtalk for our soft phone business landline number. Charlotte Pree was most helpful on advising the service that would be most beneficial to the business. On a bank holiday weekend we discovered that the phone we used for the app and number no longer worked. We contacted the helpline and they managed to change it over to another phone asap. Very impressed all round..”
OCC Oven Cleaning Co
"If you want excellent customer service then look no further than Charlie Pree and the team at xoomtalk. Every query is dealt with efficiently and professionally. The telephone and broadband system is second to none and invaluable to our business."
Samantha Dawkins
"We have broadband and VOIP services from Xoom and are very happy with the product. The team is very approachable and we feel like we are looked after. There has not yet been a need for technical support, but we feel confident that should it be needed, it will be prompt and effective!"
Kafico
"Charlie is wonderful and the new IP telephone system is fabulous it connects everybody together within the business, whether working from home in the office and you can have an app on the phone. Even better you can transfer calls to people's extensions on whatever device they are using."
Peter Ryan
"Highly recommend Xoomtalk for any business with telecommunications needs. I’ve worked with Charlie and she is very knowledgable, super efficient and friendly. 5 stars to all the team aswell ."
Ingrid Wood
"Xoomtalk have looked after the communication needs of Zapp for the past three years and I can not fault any aspect of their installation and support. It's always easy to make contact and help is immediate. They are now taking care of a much bigger install for us and their communication has exceeded my expectations. Thank you so much for helping us to grow our business."
Daniel Leonard
"We've been using Xoom Talk for a while now for hosted VOIP phones, incredible team, both Sales and Tech should there be any issues. I usually deal with an engineer by the name of Simon. An absolute pleasure to work with, extremely knowledgeable. He know his stuff and always helpful in assisting and giving advice. A huge asset to Xoom. Highley recommendable company to use, very professional all the way."
Dee Ladva
"Superb service, the team listened carefully to our requirements and created an excellent bespoke VOIP solution at a great price. Technical support excellent too. Have been with Xoomtalk for 2 years and have great working relationship with the team."
Matt Watts
"Charlie was extremely helpful when we discussed switching our analogue system over to voip. Her expertise was second to none and could not have done enough for us. The engineer set the system up very quickly out of hours and explained how the system works to the team, we are extremely please with our telephone handsets and the savings we have made through using Xoomtalk.."
Wendy Davenport
"Have had such amazing service from Xoomtalk. The whole team are great especially Charlie who is so knowledgeable and helpful."
Chris Boland
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