Get real insights with our VoIP reporting solutions
With our in-depth call reporting analysis you can make sure every call counts.
Our easy to use web portal gives you access to live and historical data, providing an instant overview and presenting insights that allow you to streamline your business and make better decisions.
HOW OUR CALL REPORTING SOLUTIONS WILL BENEFIT YOUR BUSINESS
Improve employee performance
See how many calls were received, answered or missed and learn what you need to do to make improvements.
Resolve issues fast
Experiencing too many missed calls? Receive real-time insights so you can view what calls were missed and quickly return a call so no business is lost.
Gain a competitive advantage
Get instant access to real-time and past reports so you can see data to help you predict future operational requirements.
Generate customised reporting
Need to know something specific? We can turn features on and off so you only receive insights that highlight what you need to know.
Let us help you to ensure all your SLAs are met. Our call reporting feature comes as standard with our business VoIP phone solutions and allows you to compare data based on time of day, location and user.
Ready to quickly convert data into actionable analysis?
Our VoIP Solutions
Phone Systems
Our feature-rich VoIP phone system will improve your business by making it more efficient and productive.
Call Recording
Easily record and store calls to your business for reporting, security and training purposes.
Teams Telephony
Benefit from an ultra-modern communication solution by integrating Microsoft Teams into your VoIP phone system.
SIP Trunks
A virtual telephone line allowing your business’ phone service to be operated via the internet.
Numbers
Let us arrange the most suitable phone number for your business, from local to revenue generating numbers available.
Integrations
Improve efficiency by integrating your third-party CRM platform into your VoIP phone system.
See how our clients feel
Michael Ocallaghan2024-01-09Peter 10/10 as allways ! massive credit to the team ! Quick, professional, supportive thanks again Peter ! Cetsat Team
Heidi Rush2023-11-222023 We have now been a Xoomtalk client for 2 years. In this time we have had no issues wit our telephones or internet. Great support and excellent customer service - well done team. We recently transferred our business phones and internet to the Xoomtalk team. Charlie P patiently answered all of our questions and the team handheld through the process, including sending an engineer on site to set up the new equipment. Service has been great, no issues, and most important great internet speed and no freezing or call drop outs. Thank you Xoomtalk.
Sarah Wylie2023-10-18We moved to Xoomtalk for our VoIP service around a year ago. As our team predominantly works from home it's been a game changer for us. The software is brilliant and being able to transfer calls easily has really allowed us to work much more efficiently. We initially signed up with Charlie who explained the whole switching process in simple terms, it was such an easy switch from our previous provider with many more suitable services for our business. I wouldn't hesitate in recommending Xoomtalk to any other business. Thank you
Andrea Babicova2023-10-13Our company has been a Xoomtalk customer for over a year now. When we first moved to the building, Xoomtalk came to the rescue after a different provider failed to provide an internet connection. The Xoomtalk team set up our internet under a tight deadline. Connection never fails, VoIP phone lines are great. I had no doubt when we'd decided to move our office, that we'd be staying with Xoomtalk as a provider. Friendly and professional communication is their bread and butter. From my first contact with Chris and Charlie, who found us the best package, as we are a social enterprise charity, to Harry, who was looking after the whole moving and connection process with a skilled and efficient team of engineers on site, including Nick and an accessible support team on the phone able to fix any issue in a timely manner. Thank you team!
Jonny Goodall2023-10-11We're in Brighton and worked with Xoomtalk for around 10 years now, they take care of all our connectivity needs (phone and WIFI). We've massively valued their expertise with VoIP stuff as it's an area we know very little about, but their solution works brilliantly wherever we're based during the week. Our office WIFI is strong and reliable, when others in our building (with other providers) seem to be losing theirs on a regular basis. We've always found the Xoom service helpdesk to be really slick. We've moved offices 3 times now, and each time they've taken all the WIFI stress away so we've been able to move in and everything just works! Brilliant.
Mark Tarrant2023-07-04Excellent service, the team at Xootalk are very helpful and knowledgable which made my experince execptional.
Dean Haysom2023-03-07Replaced our existing provider and we are pleased we did so. Expertly talked through the product and service and very pleased with our "hands free" system. Highly recommend.
Mooncup Brighton2022-06-15Xoomtalk have provided our broadband for years and more recently our VoIP system. We decided to go with them as they've always been a pleasure to work with, super efficient and helpful. Any broadband issues we have had in the past have been dealt with pretty much instantaneously. We are yet to experience any issues with our new VoIP system, but I'm confident they would support us straight away should anything crop up. We were using a pay-as-you-go VoIP service throughout the pandemic as we weren't sure if we would continue with remote working. Xoomtalk's software and customer service is 10 x better than what we were using before. Also big shout out to Charlie Pree who is our Account Manager. Always super friendly, knowledgeable and great at her job! Thank yooooou, Rebecca
Ingrid Wood2022-04-05Highly recommend Xoomtalk for any business with telecommunications needs. I’ve worked with Charlie and she is very knowledgable, super efficient and friendly. 5 stars to all the team aswell.
Jessica Banks2022-03-31Would absolutely recommend xoomtalk - their responsiveness, expertise and fantastic service is so so valuable. A no-brainer for any business, thank you!
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