Call reporting solutions

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Get real insights with our VoIP reporting solutions

With our in-depth call reporting analysis you can make sure every call counts.

Our easy to use web portal gives you access to live and historical data, providing an instant overview and presenting insights that allow you to streamline your business and make better decisions.

Get in touch to see how we could help you with your call reporting today

HOW OUR CALL REPORTING SOLUTIONS WILL BENEFIT YOUR BUSINESS

Improve employee performance

See how many calls were received, answered or missed and learn what you need to do to make improvements.

Resolve issues fast

Experiencing too many missed calls? Receive real-time insights so you can view what calls were missed and quickly return a call so no business is lost.

Gain a competitive advantage

Get instant access to real-time and past reports so you can see data to help you predict future operational requirements.

Generate customised reporting

Need to know something specific? We can turn features on and off so you only receive insights that highlight what you need to know.
Let us help you to ensure all your SLAs are met. Our call reporting feature comes as standard with our business VoIP phone solutions and allows you to compare data based on time of day, location and user.

Ready to quickly convert data into actionable analysis?

Our VoIP Solutions

See what our clients say

Michael Ocallaghan
Michael Ocallaghan
2024-01-09
Peter 10/10 as allways ! massive credit to the team ! Quick, professional, supportive thanks again Peter ! Cetsat Team
Heidi Rush
Heidi Rush
2023-11-22
2023 We have now been a Xoomtalk client for 2 years. In this time we have had no issues wit our telephones or internet. Great support and excellent customer service - well done team. We recently transferred our business phones and internet to the Xoomtalk team. Charlie P patiently answered all of our questions and the team handheld through the process, including sending an engineer on site to set up the new equipment. Service has been great, no issues, and most important great internet speed and no freezing or call drop outs. Thank you Xoomtalk.
Sarah Wylie
Sarah Wylie
2023-10-18
We moved to Xoomtalk for our VoIP service around a year ago. As our team predominantly works from home it's been a game changer for us. The software is brilliant and being able to transfer calls easily has really allowed us to work much more efficiently. We initially signed up with Charlie who explained the whole switching process in simple terms, it was such an easy switch from our previous provider with many more suitable services for our business. I wouldn't hesitate in recommending Xoomtalk to any other business. Thank you
Andrea Babicova
Andrea Babicova
2023-10-13
Our company has been a Xoomtalk customer for over a year now. When we first moved to the building, Xoomtalk came to the rescue after a different provider failed to provide an internet connection. The Xoomtalk team set up our internet under a tight deadline. Connection never fails, VoIP phone lines are great. I had no doubt when we'd decided to move our office, that we'd be staying with Xoomtalk as a provider. Friendly and professional communication is their bread and butter. From my first contact with Chris and Charlie, who found us the best package, as we are a social enterprise charity, to Harry, who was looking after the whole moving and connection process with a skilled and efficient team of engineers on site, including Nick and an accessible support team on the phone able to fix any issue in a timely manner. Thank you team!
Jonny Goodall
Jonny Goodall
2023-10-11
We're in Brighton and worked with Xoomtalk for around 10 years now, they take care of all our connectivity needs (phone and WIFI). We've massively valued their expertise with VoIP stuff as it's an area we know very little about, but their solution works brilliantly wherever we're based during the week. Our office WIFI is strong and reliable, when others in our building (with other providers) seem to be losing theirs on a regular basis. We've always found the Xoom service helpdesk to be really slick. We've moved offices 3 times now, and each time they've taken all the WIFI stress away so we've been able to move in and everything just works! Brilliant.
Mark Tarrant
Mark Tarrant
2023-07-04
Excellent service, the team at Xootalk are very helpful and knowledgable which made my experince execptional.
Dean Haysom
Dean Haysom
2023-03-07
Replaced our existing provider and we are pleased we did so. Expertly talked through the product and service and very pleased with our "hands free" system. Highly recommend.
Mooncup Brighton
Mooncup Brighton
2022-06-15
Xoomtalk have provided our broadband for years and more recently our VoIP system. We decided to go with them as they've always been a pleasure to work with, super efficient and helpful. Any broadband issues we have had in the past have been dealt with pretty much instantaneously. We are yet to experience any issues with our new VoIP system, but I'm confident they would support us straight away should anything crop up. We were using a pay-as-you-go VoIP service throughout the pandemic as we weren't sure if we would continue with remote working. Xoomtalk's software and customer service is 10 x better than what we were using before. Also big shout out to Charlie Pree who is our Account Manager. Always super friendly, knowledgeable and great at her job! Thank yooooou, Rebecca
Ingrid Wood
Ingrid Wood
2022-04-05
Highly recommend Xoomtalk for any business with telecommunications needs. I’ve worked with Charlie and she is very knowledgable, super efficient and friendly. 5 stars to all the team aswell.
Jessica Banks
Jessica Banks
2022-03-31
Would absolutely recommend xoomtalk - their responsiveness, expertise and fantastic service is so so valuable. A no-brainer for any business, thank you!

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