Call recording solutions

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Improving your business with hosted call recording solutions

Our call recording solutions make it easy for your business to record, store and recover phone calls via our web based portal.

With options for up to seven years retention and live listening call recordings can be a valuable tool for evaluating and improving communication and customer service, complying with regulations, training employees, ensuring quality, resolving disputes, and gaining business insights.

Benefit from a phone system that gives you more
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HOW OUR CALL RECORDING SOLUTIONS WILL BENEFIT YOUR BUSINESS

Improved communication and customer service

Call recordings can be used to analyse and evaluate how customer interactions are handled, which can help identify areas for improvement and best practices.

Compliance and regulatory requirements

Call recording can be used to comply with legal and regulatory requirements, such as those related to data protection, customer service and dispute resolution.

Training and development

Recording calls can be used as a training tool for new and experienced employees, providing real-world examples of positive and negative interactions.

Our VoIP Solutions

Phone Systems

Our feature-rich VoIP phone system will improve your business by making it more efficient and productive. 

Call Reporting

Accessible and clear analytics, for monitoring key call data across your business.

Teams Telephony

Benefit from an ultra-modern communication solution by integrating Microsoft Teams into your VoIP phone system.

SIP Trunks

A virtual telephone line allowing your business’ phone service to be operated via the internet.

Numbers

Let us arrange the most suitable phone number for your business, from local to revenue generating numbers available. 

Integrations​

Improve efficiency by integrating your third-party CRM platform into your VoIP phone system. 

See what our clients say

“We have been using xoomtalk for our soft phone business landline number. Charlotte Pree was most helpful on advising the service that would be most beneficial to the business. On a bank holiday weekend we discovered that the phone we used for the app and number no longer worked. We contacted the helpline and they managed to change it over to another phone asap. Very impressed all round..”
OCC Oven Cleaning Co
"If you want excellent customer service then look no further than Charlie Pree and the team at xoomtalk. Every query is dealt with efficiently and professionally. The telephone and broadband system is second to none and invaluable to our business."
Samantha Dawkins
"We have broadband and VOIP services from Xoom and are very happy with the product. The team is very approachable and we feel like we are looked after. There has not yet been a need for technical support, but we feel confident that should it be needed, it will be prompt and effective!"
Kafico
"Charlie is wonderful and the new IP telephone system is fabulous it connects everybody together within the business, whether working from home in the office and you can have an app on the phone. Even better you can transfer calls to people's extensions on whatever device they are using."
Peter Ryan
"Highly recommend Xoomtalk for any business with telecommunications needs. I’ve worked with Charlie and she is very knowledgable, super efficient and friendly. 5 stars to all the team aswell ."
Ingrid Wood
"Xoomtalk have looked after the communication needs of Zapp for the past three years and I can not fault any aspect of their installation and support. It's always easy to make contact and help is immediate. They are now taking care of a much bigger install for us and their communication has exceeded my expectations. Thank you so much for helping us to grow our business."
Daniel Leonard
"We've been using Xoom Talk for a while now for hosted VOIP phones, incredible team, both Sales and Tech should there be any issues. I usually deal with an engineer by the name of Simon. An absolute pleasure to work with, extremely knowledgeable. He know his stuff and always helpful in assisting and giving advice. A huge asset to Xoom. Highley recommendable company to use, very professional all the way."
Dee Ladva
"Superb service, the team listened carefully to our requirements and created an excellent bespoke VOIP solution at a great price. Technical support excellent too. Have been with Xoomtalk for 2 years and have great working relationship with the team."
Matt Watts
"Charlie was extremely helpful when we discussed switching our analogue system over to voip. Her expertise was second to none and could not have done enough for us. The engineer set the system up very quickly out of hours and explained how the system works to the team, we are extremely please with our telephone handsets and the savings we have made through using Xoomtalk.."
Wendy Davenport
"Have had such amazing service from Xoomtalk. The whole team are great especially Charlie who is so knowledgeable and helpful."
Chris Boland
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