service status

Phone
System

No known issues.

Ethernet
Services

No known issues.

Colocation
Services

No known issues.

Broadband
Services

No known issues.

GET REMOTE ASSISTANCE

FAQS:

We are here to advise you. We will get to know your business, see how much data you will need and create a tailored plan that will work for you.

That does depend, but generally it’s between 7 and 14 working days. We understand how disruptive this can be so we have put in place procedures to minimise any hassle and you will be kept fully up to date throughout.

Our network has a 99.999% uptime. Unlike some providers we actively monitor usage – 24/7, 365 days a year – and we invest in extra capacity well before our customers experience any degradation of service.
With our ‘always on’ dual connectivity package, your business will always be connected to the Cloud, so you can relax in the knowledge that you’ll continue to operate seamlessly even if there is an outage.

Not if you work with us – all our solutions are fully scalable. We’ll continually monitor your usage and if it gets to the stage where you need more data or bandwidth, we can easily sort that out.

For starters, we know what we’re talking about and we’re really nice people to work with! We provide connectivity solutions to businesses of all sizes across all sectors, with a multitude of requirements and will only provide a solution if it will be of benefit to your business. As we control our own network, we monitor it constantly so there will be no disruption to your operation. You can learn more about Xoomtalk on the about us page.

VOIP FAQS:

Hosted VoIP, or Voice over Internet Protocol, is a phone service that is delivered over the internet rather than through traditional telephone lines. It allows users to make and receive calls using internet-connected devices such as desk phones, smartphones, and computers.

Hosted VoIP allows businesses to scale their phone system as their needs change, without the need for additional equipment. It also enables remote working and collaboration, allowing employees to work from anywhere with an internet connection. It also removes the need for costly on-premises equipment, and we take care of all maintenance and updates.

Our Hosted VoIP service works by routing calls over the internet to our cloud-based servers, where they are then sent to the appropriate extension or phone number. Our service includes a wide range of features such as call routing, voicemail, call reporting, and options for integration with other business software such as Microsoft Teams and or your CRM system. Our team will work with you to set up the system and provide any necessary training and support.

Our Hosted VoIP service includes several measures to ensure the security of your system, such as firewalls, encryption options, and secure access controls. We also provide regular updates and maintenance to ensure that your system is always up-to-date with the latest security measures.

Our Hosted VoIP service is customised to meet the specific needs of your business, so the cost will vary depending on the number of users, features, and any additional services required. We would be happy to provide you with a quote after discussing your needs and requirements.

To get started with our Hosted VoIP service, please contact us to discuss your needs and requirements. Our team will work with you to set up the system and provide any necessary training and support.

BROADBAND FAQS:

FTTC stands for Fibre to the Cabinet, which means that the fibre-optic cable runs to a cabinet on the street, and then uses traditional copper lines to connect to the customer’s premises. This allows for faster internet speeds than traditional copper-based options like ADSL2+, but it is generally slower and less reliable than FTTP (Fibre to the Premises).

FTTP stands for fibre to the Premises, which means that the fibre-optic cable runs all the way to the customer’s premises. This allows for the fastest and most reliable internet speeds, making it an ideal option for large businesses that require a high-speed, reliable connection for things like video conferencing and data transfer.

G.FAST is a technology that allows for faster internet speeds over traditional copper lines by using a combination of fibre and copper. It is similar to FTTC in that it uses a cabinet on the street, but it uses G.FAST technology to boost the speeds over copper lines. It is generally faster than traditional copper-based options like ADSL2+, but slower and less reliable than FTTP.

ADSL2+ stands for Asymmetric Digital Subscriber Line and it is a type of broadband that uses traditional copper phone lines to deliver internet service. It is generally slower and less reliable than fibre-based options like FTTC, FTTP and G.FAST. It is best suited for small to medium-sized businesses with lower internet usage needs.

Each option has its own set of advantages and disadvantages, but in general, FTTP offers the fastest and most reliable internet speeds, while FTTC and G.FAST offer faster speeds than traditional copper-based options like ADSL2+.

FTTP is ideal for large businesses that require a high-speed, reliable connection for things like video conferencing and data transfer.

FTTC and G.FAST are more suitable for small to medium-sized businesses that require faster internet speeds than traditional copper-based options, but do not require the highest speeds available.

ADSL2+ is best suited for small to medium-sized businesses with lower internet usage needs.

The best option for your business will depend on your specific needs and usage requirements. We would be happy to discuss your needs and provide you with a recommendation based on your specific requirements.

Our Internet service is designed to handle high-bandwidth usage and can be scaled to meet the specific needs of your business. We also offer dedicated bandwidth options to ensure that your business has the bandwidth it needs at all times.

The lead times for a broadband installation can vary depending on the technology and the solution you require. Please contact us to discuss your needs and requirements, if you require connectivity quicker than standard broadband lead times allow then we have a number of Mobile 4G & 5G options available that can be rapidly deployed.

The cost of our Internet service will vary depending on the type of service, the speed, and the amount of bandwidth required. We would be happy to provide you with a quote after discussing your needs and requirements.

To get started with our Internet service, please contact us to discuss your needs and requirements. Our team will work with you to set up the service and provide any necessary training and support.

We have a range of support and technical assistance options available, offering up to 24/7 cover, to ensure that your business can always stay connected. Our team is available to assist you with any issues or concerns you may have, and we offer a variety of support options such as phone, email, and chat.

The process of delivering a managed leased line typically includes the following steps:

  1. Requirements Gathering: Our team will work with you to understand your business requirements and usage patterns to determine the best speed and term of circuit to support your business needs.
  2. Quotation: Based on the results of the requirements gathering, we will provide you with a quotation for the leased line service, including any necessary equipment and installation costs.
  3. Ordering: Once you have accepted the quotation and signed the contract, we will place the order for the leased line service with our network provider.
  4. Installation: Our network provider will conduct a survey at your site to determine the works required to deliver the leased line. Based on the outcome of this survey, we will have a greater understanding of the expected delivery timescales, which can take several weeks or months, depending on the complexity of the installation, the availability of resources and the location. Our team will work with you to ensure that the process is as smooth and efficient as possible, and will keep you informed of the progress at every step.
  5. Configuration and Testing: Once the installation is complete, our team will configure the equipment and test the connection to ensure that it is working correctly.
  6. Handover: Once the connection is fully tested and configured, we will hand over the leased line to you, and provide you with any necessary training and support to ensure that you are able to fully use the service.
  7. Ongoing Support: We will provide ongoing monitoring, maintenance, and support for the leased line service to ensure that it is always working at optimal performance.

The process of delivering a managed leased line can take several weeks, depending on the complexity of the installation, the availability of resources and the location. Our team will work with you to ensure that the process is as smooth and efficient as possible, and will keep you informed of the progress at every step.

LEASED LINES FAQS:

Our dedicated leased lines offer several advantages over other internet options, such as:

  • Guaranteed bandwidth and symmetrical speeds
  • High level of reliability and security
  • Lower latency and jitter
  • Greater scalability and flexibility
  • High Quality of Service (QoS)
  • 24/7 monitoring and support
  • Industry leading Service Level Agreements (SLA)
  • Suitable for businesses that require a high-speed, reliable connection for mission-critical applications such as video conferencing and data transfer.

Our dedicated leased line service works by providing a private, dedicated internet connection that is leased to you only. The connection is separate from other public internet access and runs over a dedicated fibre cable. Our service includes 24/7 monitoring and support to ensure that your connection is always on and your business can stay connected.

The cost of our dedicated leased line service will vary depending on the location, the bandwidth required, and the length of the contract. We would be happy to provide you with a quote after discussing your needs and requirements.

To get started with our dedicated leased line service, please contact us to discuss your needs and requirements. Our team will work with you to set up the service and provide any necessary training and support.

We offer 24/7 customer support and technical assistance to ensure that your business can always stay connected. Our team is available to assist you with any issues or concerns you may have.

See how our clients feel

Michael Ocallaghan
Michael Ocallaghan
2024-01-09
Peter 10/10 as allways ! massive credit to the team ! Quick, professional, supportive thanks again Peter ! Cetsat Team
Heidi Rush
Heidi Rush
2023-11-22
2023 We have now been a Xoomtalk client for 2 years. In this time we have had no issues wit our telephones or internet. Great support and excellent customer service - well done team. We recently transferred our business phones and internet to the Xoomtalk team. Charlie P patiently answered all of our questions and the team handheld through the process, including sending an engineer on site to set up the new equipment. Service has been great, no issues, and most important great internet speed and no freezing or call drop outs. Thank you Xoomtalk.
Sarah Wylie
Sarah Wylie
2023-10-18
We moved to Xoomtalk for our VoIP service around a year ago. As our team predominantly works from home it's been a game changer for us. The software is brilliant and being able to transfer calls easily has really allowed us to work much more efficiently. We initially signed up with Charlie who explained the whole switching process in simple terms, it was such an easy switch from our previous provider with many more suitable services for our business. I wouldn't hesitate in recommending Xoomtalk to any other business. Thank you
Andrea Babicova
Andrea Babicova
2023-10-13
Our company has been a Xoomtalk customer for over a year now. When we first moved to the building, Xoomtalk came to the rescue after a different provider failed to provide an internet connection. The Xoomtalk team set up our internet under a tight deadline. Connection never fails, VoIP phone lines are great. I had no doubt when we'd decided to move our office, that we'd be staying with Xoomtalk as a provider. Friendly and professional communication is their bread and butter. From my first contact with Chris and Charlie, who found us the best package, as we are a social enterprise charity, to Harry, who was looking after the whole moving and connection process with a skilled and efficient team of engineers on site, including Nick and an accessible support team on the phone able to fix any issue in a timely manner. Thank you team!
Jonny Goodall
Jonny Goodall
2023-10-11
We're in Brighton and worked with Xoomtalk for around 10 years now, they take care of all our connectivity needs (phone and WIFI). We've massively valued their expertise with VoIP stuff as it's an area we know very little about, but their solution works brilliantly wherever we're based during the week. Our office WIFI is strong and reliable, when others in our building (with other providers) seem to be losing theirs on a regular basis. We've always found the Xoom service helpdesk to be really slick. We've moved offices 3 times now, and each time they've taken all the WIFI stress away so we've been able to move in and everything just works! Brilliant.
Mark Tarrant
Mark Tarrant
2023-07-04
Excellent service, the team at Xootalk are very helpful and knowledgable which made my experince execptional.
Dean Haysom
Dean Haysom
2023-03-07
Replaced our existing provider and we are pleased we did so. Expertly talked through the product and service and very pleased with our "hands free" system. Highly recommend.
Mooncup Brighton
Mooncup Brighton
2022-06-15
Xoomtalk have provided our broadband for years and more recently our VoIP system. We decided to go with them as they've always been a pleasure to work with, super efficient and helpful. Any broadband issues we have had in the past have been dealt with pretty much instantaneously. We are yet to experience any issues with our new VoIP system, but I'm confident they would support us straight away should anything crop up. We were using a pay-as-you-go VoIP service throughout the pandemic as we weren't sure if we would continue with remote working. Xoomtalk's software and customer service is 10 x better than what we were using before. Also big shout out to Charlie Pree who is our Account Manager. Always super friendly, knowledgeable and great at her job! Thank yooooou, Rebecca
Ingrid Wood
Ingrid Wood
2022-04-05
Highly recommend Xoomtalk for any business with telecommunications needs. I’ve worked with Charlie and she is very knowledgable, super efficient and friendly. 5 stars to all the team aswell.
Jessica Banks
Jessica Banks
2022-03-31
Would absolutely recommend xoomtalk - their responsiveness, expertise and fantastic service is so so valuable. A no-brainer for any business, thank you!

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