Emergency VoIP Calls

Emergency VoIP calls

Xoomtalk provide free access to the Emergency Services.

Users of the Xoomtalk platform are required to enter and maintain a valid mainland UK address* on their account. These details will be logged against any inbound numbers allocated to the user and this will provide the Emergency services with a confirmed address and location, enabling them to locate the caller should there be a disconnection.

*excluding users located in the Isle of Man or Channel Islands

How can we help?

What happens when an emergency number is called?

When either 999 or 112 are called, Xoomtalk will convey the call to national emergency operators. The emergency operators shall route calls as required to:

Police‍‍‍
Fire Brigade
Ambulance
Coastguard
Mountain Rescue
Cave Rescue

N.B. Access to emergency calling will not be available if there is a power outage or internet connection failure. It is the responsibility of the user to ensure that all address details that are submitted are correct, and maintain these accordingly if there are any changes.

See how our clients feel

     Excellent  
     Based on 38 reviews 
    
 
 
   
 
 
        
   Michael Ocallaghan 
 2024-01-09
 
 
  Peter 10/10 as allways ! massive credit to the team !

Quick, professional, supportive thanks again Peter !

Cetsat Team
  
 
       
   Heidi Rush 
 2023-11-22
 
 
  2023
We have now been a Xoomtalk client for 2 years. In this time we have had no issues wit our telephones or internet.  Great support and excellent customer service - well done team.

We recently transferred our business phones and internet to the Xoomtalk team.  Charlie P patiently answered all of our questions and the team handheld through the process, including sending an engineer on site to set up the new equipment.  Service has been great, no issues, and most important great internet speed and no freezing or call drop outs.  Thank you Xoomtalk.
  
 
       
   Sarah Wylie 
 2023-10-18
 
 
  We moved to Xoomtalk for our VoIP service around a year ago. As our team predominantly works from home it's been a game changer for us. The software is brilliant and being able to transfer calls easily has really allowed us to work much more efficiently. We initially signed up with Charlie who explained the whole switching process in simple terms, it was such an easy switch from our previous provider with many more suitable services for our business. I wouldn't hesitate in recommending Xoomtalk to any other business. Thank you
  
 
       
   Andrea Babicova 
 2023-10-13
 
 
  Our company has been a Xoomtalk customer for over a year now. When we first moved to the building, Xoomtalk came to the rescue after a different provider failed to provide an internet connection. The Xoomtalk team set up our internet under a tight deadline. Connection never fails, VoIP phone lines are great. I had no doubt when we'd decided to move our office, that we'd be staying with Xoomtalk as a provider. Friendly and professional communication is their bread and butter. From my first contact with Chris and Charlie, who found us the best package, as we are a social enterprise charity, to Harry, who was looking after the whole moving and connection process with a skilled and efficient team of engineers on site, including Nick and an accessible support team on the phone able to fix any issue in a timely manner. Thank you team!
  
 
       
   Jonny Goodall 
 2023-10-11
 
 
  We're in Brighton and worked with Xoomtalk for around 10 years now, they take care of all our connectivity needs (phone and WIFI).  We've massively valued their expertise with VoIP stuff as it's an area we know very little about, but their solution works brilliantly wherever we're based during the week.  Our office WIFI is strong and reliable, when others in our building (with other providers) seem to be losing theirs on a regular basis.  We've always found the Xoom service helpdesk to be really slick.  We've moved offices 3 times now, and each time they've taken all the WIFI stress away so we've been able to move in and everything just works!  Brilliant.
  
 
       
   Mark Tarrant 
 2023-07-04
 
 
  Excellent service, the team at Xootalk are very helpful and knowledgable which made my experince execptional.
  
 
       
   Dean Haysom 
 2023-03-07
 
 
  Replaced our existing provider and we are pleased we did so. Expertly talked through the product and service and very pleased with our "hands free" system. Highly recommend.
  
 
       
   Mooncup Brighton 
 2022-06-15
 
 
  Xoomtalk have provided our broadband for years and more recently our VoIP system. We decided to go with them as they've always been a pleasure to work with, super efficient and helpful. Any broadband issues we have had in the past have been dealt with pretty much instantaneously. We are yet to experience any issues with our new VoIP system, but I'm confident they would support us straight away should anything crop up. We were using a pay-as-you-go VoIP service throughout the pandemic as we weren't sure if we would continue with remote working. Xoomtalk's software and customer service is 10 x better than what we were using before. Also big shout out to Charlie Pree who is our Account Manager. Always super friendly, knowledgeable and great at her job! Thank yooooou, Rebecca
  
 
       
   Ingrid Wood 
 2022-04-05
 
 
  Highly recommend Xoomtalk for any business with telecommunications needs.  I’ve worked with Charlie and she is very knowledgable, super efficient and friendly.  5 stars to all the team aswell.
  
 
       
   Jessica Banks 
 2022-03-31
 
 
  Would absolutely recommend xoomtalk - their responsiveness, expertise and fantastic service is so so valuable. A no-brainer for any business, thank you!