Call recording solutions

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Improving your business with hosted call recording solutions

Our call recording solutions make it easy for your business to record, store and recover phone calls via our web based portal.

With options for up to seven years retention and live listening call recordings can be a valuable tool for evaluating and improving communication and customer service, complying with regulations, training employees, ensuring quality, resolving disputes, and gaining business insights.

Benefit from a phone system that gives you more

HOW OUR CALL RECORDING SOLUTIONS WILL BENEFIT YOUR BUSINESS

Improved communication and customer service

Call recordings can be used to analyse and evaluate how customer interactions are handled, which can help identify areas for improvement and best practices.

Compliance and regulatory requirements

Call recording can be used to comply with legal and regulatory requirements, such as those related to data protection, customer service and dispute resolution.

Training and development

Recording calls can be used as a training tool for new and experienced employees, providing real-world examples of positive and negative interactions.

Our VoIP Solutions

Phone Systems

Our feature-rich VoIP phone system will improve your business by making it more efficient and productive.

Call Reporting

Accessible and clear analytics, for monitoring key call data across your business.

Teams Telephony

Benefit from an ultra-modern communication solution by integrating Microsoft Teams into your VoIP phone system.

SIP Trunks

A virtual telephone line allowing your business’ phone service to be operated via the internet.

Numbers

Let us arrange the most suitable phone number for your business, from local to revenue generating numbers available.

Integrations

Improve efficiency by integrating your third-party CRM platform into your VoIP phone system.

See how our clients feel

     Excellent  
     Based on 38 reviews 
    
 
 
   
 
 
        
   Michael Ocallaghan 
 2024-01-09
 
 
  Peter 10/10 as allways ! massive credit to the team !

Quick, professional, supportive thanks again Peter !

Cetsat Team
  
 
       
   Heidi Rush 
 2023-11-22
 
 
  2023
We have now been a Xoomtalk client for 2 years. In this time we have had no issues wit our telephones or internet.  Great support and excellent customer service - well done team.

We recently transferred our business phones and internet to the Xoomtalk team.  Charlie P patiently answered all of our questions and the team handheld through the process, including sending an engineer on site to set up the new equipment.  Service has been great, no issues, and most important great internet speed and no freezing or call drop outs.  Thank you Xoomtalk.
  
 
       
   Sarah Wylie 
 2023-10-18
 
 
  We moved to Xoomtalk for our VoIP service around a year ago. As our team predominantly works from home it's been a game changer for us. The software is brilliant and being able to transfer calls easily has really allowed us to work much more efficiently. We initially signed up with Charlie who explained the whole switching process in simple terms, it was such an easy switch from our previous provider with many more suitable services for our business. I wouldn't hesitate in recommending Xoomtalk to any other business. Thank you
  
 
       
   Andrea Babicova 
 2023-10-13
 
 
  Our company has been a Xoomtalk customer for over a year now. When we first moved to the building, Xoomtalk came to the rescue after a different provider failed to provide an internet connection. The Xoomtalk team set up our internet under a tight deadline. Connection never fails, VoIP phone lines are great. I had no doubt when we'd decided to move our office, that we'd be staying with Xoomtalk as a provider. Friendly and professional communication is their bread and butter. From my first contact with Chris and Charlie, who found us the best package, as we are a social enterprise charity, to Harry, who was looking after the whole moving and connection process with a skilled and efficient team of engineers on site, including Nick and an accessible support team on the phone able to fix any issue in a timely manner. Thank you team!
  
 
       
   Jonny Goodall 
 2023-10-11
 
 
  We're in Brighton and worked with Xoomtalk for around 10 years now, they take care of all our connectivity needs (phone and WIFI).  We've massively valued their expertise with VoIP stuff as it's an area we know very little about, but their solution works brilliantly wherever we're based during the week.  Our office WIFI is strong and reliable, when others in our building (with other providers) seem to be losing theirs on a regular basis.  We've always found the Xoom service helpdesk to be really slick.  We've moved offices 3 times now, and each time they've taken all the WIFI stress away so we've been able to move in and everything just works!  Brilliant.
  
 
       
   Mark Tarrant 
 2023-07-04
 
 
  Excellent service, the team at Xootalk are very helpful and knowledgable which made my experince execptional.
  
 
       
   Dean Haysom 
 2023-03-07
 
 
  Replaced our existing provider and we are pleased we did so. Expertly talked through the product and service and very pleased with our "hands free" system. Highly recommend.
  
 
       
   Mooncup Brighton 
 2022-06-15
 
 
  Xoomtalk have provided our broadband for years and more recently our VoIP system. We decided to go with them as they've always been a pleasure to work with, super efficient and helpful. Any broadband issues we have had in the past have been dealt with pretty much instantaneously. We are yet to experience any issues with our new VoIP system, but I'm confident they would support us straight away should anything crop up. We were using a pay-as-you-go VoIP service throughout the pandemic as we weren't sure if we would continue with remote working. Xoomtalk's software and customer service is 10 x better than what we were using before. Also big shout out to Charlie Pree who is our Account Manager. Always super friendly, knowledgeable and great at her job! Thank yooooou, Rebecca
  
 
       
   Ingrid Wood 
 2022-04-05
 
 
  Highly recommend Xoomtalk for any business with telecommunications needs.  I’ve worked with Charlie and she is very knowledgable, super efficient and friendly.  5 stars to all the team aswell.
  
 
       
   Jessica Banks 
 2022-03-31
 
 
  Would absolutely recommend xoomtalk - their responsiveness, expertise and fantastic service is so so valuable. A no-brainer for any business, thank you!