Business phone systems for UK businesses
Whether you’re replacing an ageing business phone system, reviewing your current provider or looking for a more flexible way for your teams to communicate, Xoomtalk can help.
We provide cloud-based business phone systems for organisations across the UK, combining intelligent telephony, AI automation, CRM integration and expert support. Trusted by businesses nationwide, we’re proud to maintain a perfect 5-star Google rating across more than 45 customer reviews.
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Modern business phone systems, backed by expert advice
Business phone systems have evolved far beyond simply making and receiving calls. Today’s cloud-based platforms bring together voice, collaboration, reporting and business integrations to help teams communicate more effectively, whether they’re based in one office or across multiple locations.
The right solution should support the way your organisation works today while giving you the flexibility to adapt as your business grows. From CRM integration and Microsoft Teams connectivity to AI-powered features and advanced call management, we’ll help you choose a business phone system that delivers the functionality your teams actually need.
Why businesses are moving to cloud and VoIP phone systems
- Work seamlessly from the office, home or multiple locations
- Integrate with Microsoft Teams and leading CRM platforms
- AI-powered features, including call transcription and conversation summaries
- Intelligent call routing and advanced call management
- Gain greater visibility with reporting and analytics
- Easily add users, departments and locations as your business grows
- Manage your phone system through an intuitive online portal
Not sure which setup fits your team?
Intelligent Business Phone System Features
Today’s business phone systems do much more than make and receive calls. They help your teams communicate more efficiently, improve customer experiences and provide valuable insights into every conversation. From intelligent call management to CRM integration and AI-powered features, we’ll help you get more from your business communications.
AI-Powered Productivity
Reduce admin and give your teams more time to focus on customers with intelligent features designed to streamline everyday communication.
Features include:
- AI call transcription
- AI-generated call summaries
- Text-to-speech capabilities
- Speech-to-text functionality
- Intelligent voicemail management
- AI voice and chat agent
Smarter Customer Communications
Deliver a more professional customer experience with features that help callers reach the right person quickly and ensure every interaction is handled efficiently.
Features include:
- Intelligent call routing
- Auto attendant menus
- Department call queues
- Hunt groups
- Business hours and holiday routing
- Ring groups across multiple users and devices
Connected Business Communications
Bring your business communications together with integrations and flexible working tools that keep your teams connected wherever they are.
Features include:
- Microsoft Teams integration
- CRM integrations and screen popping
- Desktop and mobile applications
- Multiple devices per user
- Work from anywhere using your business number
- Ring Everywhere across desk phones, mobiles and softphones
- WhatsApp integration
- Live chat
Reporting & Business Insights
Understand how your teams communicate, monitor performance and identify opportunities to improve customer service with detailed reporting and analytics.
Features include:
- Call reporting dashboards
- Call recording
- Live call monitoring
- Scheduled reports
- Answered and missed call reporting
- Performance analytics
Want to see these features in action?
Built for Growing Businesses and Multi-Site Teams
Whether you’re growing your team, opening additional locations or looking for greater flexibility across your organisation, we’ll recommend a business phone system that scales with your business and adapts as your requirements change.
Our office phone systems are ideal for:
Growing businesses
Professional services
Multi-site organisations
Customer service teams
Sales teams
Hybrid and remote workforces
As your business evolves, your phone system can evolve with it. Adding new users, departments, locations and business numbers is simple, allowing your communications to grow without replacing your entire system.
Whether you’re comparing office phone systems, virtual phone systems for business or hosted VoIP phone systems, we’ll help you choose the right solution for your organisation. We also support businesses looking for office phone systems for small businesses, ensuring every recommendation is tailored to the way your teams communicate.
Integrate with the tools your business already uses
Your business phone system should fit seamlessly into the way your organisation already works. By integrating with the platforms your teams use every day, you can reduce manual tasks, improve customer interactions and give employees instant access to the information they need, all from a single communications platform.
Integration options include:
Microsoft Teams
Make and receive business calls within Teams.
CRM Integrations
Access customer information and streamline call handling.
SIP Trunks
Connect existing PBX infrastructure to modern cloud telephony.
Local and national business numbers
Maintain a local presence wherever you operate.
Freephone number
Make it easier for customers to contact your business.
International numbers
Support customers and offices around the world.
Why choose Xoomtalk?
Choosing a business phone system is about more than features. You need a provider you can rely on both during installation and long after your system goes live, and one whose values align with the way you want to do business.
We’re proud to maintain a perfect 5-star Google rating across more than 45 customer reviews, reflecting our commitment to honest advice, dependable service and long-term support.
Which business phone system is right for your organisation?
Every organisation has different communication requirements. Whether you’re replacing an on-premise phone system or reviewing your current cloud provider, understanding the differences between today’s business phone systems can help you make a more informed decision. We’ll explain the options clearly and recommend the solution that’s right for your business.
Traditional phone systems
Traditional on-site phone systems can still be suitable for some organisations but often require more maintenance, hardware and ongoing management.
Hosted business phone systems
Hosted business phone systems move your communications into the cloud, reducing hardware requirements while providing advanced call management, business continuity and easier administration. Hosted and cloud phone systems use the same underlying technology, with the terminology often used interchangeably.
Cloud phone systems
Cloud business phone systems provide the flexibility modern organisations need, supporting hybrid working, CRM integrations, Microsoft Teams connectivity and the ability to scale users and locations as your business grows.
VoIP business phone systems
VolP business phone systems use your internet connection to make and receive calls, helping businesses reduce costs while benefiting from modern call management features.
Still weighing up your options?
Frequently Asked Questions
A business phone system is a communication platform that allows organisations to manage calls professionally using features such as call routing, voicemail, reporting and integrations with business software.
Yes. We’ll transfer your existing business numbers across to the new system.
Yes. Staff can work from the office, home or multiple locations using desktop and mobile apps, multiple devices per user, and their business number anywhere.
Costs depend on users, features and numbers. We’ll recommend a solution that fits your organisation and provide clear pricing with no hidden extras.
From the start of installation to being fully up and running typically takes a few days. We’ll manage the process so there’s no downtime for your business.
Yes. We’ll manage the migration, including keeping your existing business numbers, so you can switch with minimal disruption.
Yes. Integration options include Microsoft Teams, CRM platforms, SIP trunks, and local, national, Freephone and international numbers.
Yes. Our systems scale from growing teams through to multi-site and larger organisations, with the ability to add users, departments, locations and numbers as you grow.
VoIP uses your internet connection to make and receive calls. Cloud and hosted business phone systems use the same underlying technology, moving your communications into the cloud to reduce hardware, improve business continuity and make administration easier. We’ll explain the options clearly and recommend what’s right for you.
Speak to our telephony experts
Whether you’re reviewing your current provider, planning a move to cloud telephony or would like to explore the latest intelligent features, we’ll take the time to understand your business, recommend the right solution, and support you through installation, onboarding and beyond.
Join 45+ UK businesses who rate us 5 stars on Google for honest advice and dependable support.