Advanced features included with all our hosted voip phone systems
- Customers use the dial pad for identification and routing
- Get more than just simple press 1, 2, 3 voice menus
- Customise labels for your business requirements
- Can include up to 30 unique actions
- Easy to use web portal
- Effectively manage inbound calls by routing them to available agents
- Variety of distribution options such as ‘least recently called’ or ‘back to agent’
- View status of inbound calls
- Have calls distributed from one phone to a group
- Ensure all inbound calls reach the right person/team
- Tailor setup for both internal and external destinations
- Improve customer service
- Ensure no message is missed
- Mailboxes for personal voicemail or company voicemail
- Messages can automatically be emailed to a dedicated address
- Messages can be accessed via the web portal or handsets
- Hold conference calls with multiple participants
- Dedicated number for ease of access
- PIN number entry options
Security announcements made when users join or leave and calls recorded
- Ensure calls reach the right routing every time
- Route calls to internal or group extensions, or external numbers
- Route calls based on factors including number called, time of day and inbound caller
- Give customers an improved experience
- Full control of what on hold sound callers hear
- Use standard hold music or upload custom file
- Option to use favourite music, or record company message or promotional messaging
- Easily change messaging or music regularly
- Send and receive faxes without a fax machine or line
- Inbound faxes delivered to an email address or accessed via the web portal
- Outbound faxes can be sent via the web portal or email address
- Add up to five named emails for fax distribution
- Effectively distribute calls to available extensions
- Use ‘Ring All’ to send inbound calls to a group of extension numbers all at once
- ‘Cascade’ routes calls to a group of extensions one at a time until call is answered
- Tailor configuration to your requirements
- Calls can be forwarded to multiple destinations including mobiles and voicemail
- Set up and manage from any internet connected device
- Tailor configuration to use landlines, voicemail, mobiles, or a combination
Easy to manage via the web portal
- Easily add a third party to a call
- Two calls on a handset can be merged
- Share information with a team member without the need to schedule another call
- Allows for conferencing while out and about
- Ensures callers are not greeted by an engaged tone
- Have multiple calls routed to your extension
- Current call can be placed on hold to answer the waiting call
- Allows users to manage multiple calls at the same time
- Users can log in and out and pause their status across queues quickly
- Remote agent access from external locations such as mobile or home phones
10 agents are included for each client – can add additional agents as required - Easily managed via the web portal
- Users can set their status to unavailable
- Configuration can be set so callers receive an engaged tone or are sent to voicemail
- Allows users to focus on an important task without interruption
- Configuration can send calls to different agents
- Caller will be ‘parked’ or put on hold for another user to pick up
- Call can be picked up by any phone system user to continue conversation
- Easy for calls to be handled by different users/agents
- Phone system can ring if caller is parked for too long
- Ensures only those who know the password can use your handsets to make calls
- Ideal for phones in shared office environments
- Gives assurance that only authorised personnel make calls
- Easily set up and managed via the web portal
Get in touch so your business can benefit from our feature-rich business phone system
Our VoIP Solutions
Phone Systems
Our feature-rich VoIP phone system will improve your business by making it more efficient and productive.
Call Recording
Easily record and store calls to your business for reporting, security and training purposes.
Call Reporting
Easily record and store calls to your business for reporting, security and training purposes.
Teams Telephony
Benefit from an ultra-modern communication solution by integrating Microsoft Teams into your VoIP phone system.
SIP Trunks
A virtual telephone line allowing your business’ phone service to be operated via the internet.
Numbers
Let us arrange the most suitable phone number for your business, from local to revenue generating numbers available.
Integrations
Improve efficiency by integrating your third-party CRM platform into your VoIP phone system.
LET'S TALK
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