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INDUSTRY LEADING VOIP

Dedicated help‍‍‍ desk

Business only service

Clear, direct advice

Improve communications

Increase customer satisfaction

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Copyright © xoomtalk 2016. All rights reserved.

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Phone Systems

Telephone solutions for every business requirement

For a free quotation call 01273 900‍‍‍090‍‍‍

SUPERFAST BROADBAND

+44 (0) 1273 900090

Want to get started?

Contact one of our friendly team

Increase customer satisfaction

Improve communications‍‍‍

Dedicated help desk

Clear, direct advice

Business
only provider

Work from anywhere‍‍‍

Starting from just

£7.9‍‍‍5‍‍‍/month

CALLS AND PHONE INCLUDED

Starting from just

£14.95/month

CALLS INCLUDED

Starting from just

£11‍‍‍.95/month

CALLS INCLUDED‍‍‍‍‍‍

Give your business access to a ma‍‍‍rket leading, feature rich, VoIP business phone system

We offer highly customisable cloud based VoIP solutions to suit customers of all sizes. Our user friendly web portal and resilient VoIP platform gives you a phone system you can truly rely on. Seamless upgrades and continual development of our VoIP services future-proof your phone system, providing you with a professional system that can grow with your business, increasing the value of your investment.

Download our phone systems datasheet below.

CLICK TO DIAL

CLICK TO DIAL‍‍‍

Starting from just

£‍‍‍1.50/month

Advanced Features

The following features are included free of charge with all of our VoIP packages.‍‍‍

USER-FRIENDLY WEB PORTAL

FREE‍‍‍ CALLS BETWEEN SITES

WORK FROM ANYWHERE

FEATURE RICH

BUILT IN DISASTER RECOVERY

GROWS WITH YOUR BUSINESS

For a free quotation call     01273 900090

PAY AS YOU GO

Starting from just

£7.50/month

Starting from just

£7.50/month

SIP TRUNKS

Starting from just

£7.50/month

CALL INSIGHT AND CUSTOM REPORTING

CLICK TO DIAL

Forward inbound calls to your extension based on a number of variables such as time of day, inbound caller ID and extension state. Calls can be forwarded to multiple destinations including mobile phones, colleagues extensions, landlines, voicemail or any combination of these. Call forwards can be setup and managed from any internet connected device via our web portal.

Call Forward

Call parking allows you to "park" a call, when parked an inbound caller will hear hold music. Parked calls can then be picked up by any user of your phone system to continue the conversation.

Call Parking

Route and distribute calls to any internal extensions, group of extensions or external numbers (i.e mobiles, landlines etc) based on a variety of factors including number called, time of day and inbound caller number. A powerful array of configuration options to ensure calls reach the right destination every time.

Inbound Call Routing

Ring all call distribution allows for inbound calls to be sent to a group of extensions at once, making them all ring until one of them answers or the call is routed elsewhere. Cascade distribution routes a call to a group of extensions but calls them one by one in a set order, until one of them answers or the call is routed elsewhere.

'Ring All' and 'Cascade' Call Distribution

Call waiting allows you to have multiple inbound calls to your extension, ensuring inbound callers are not greeted by an engaged tone. Inbound callers will simply continue to hear ringing whilst you are notified on your handset, allowing you to place your current call on hold and take the waiting call. Call waiting can be enabled or disabled as required.

C‍‍‍all Waiting

Do Not Disturb allows you to set your status to unavailable. When activated, depending on configuration, calls will be greeted by an engaged tone or sent directly to your voice mailbox.

Do Not Disturb

With the ability to use  our standard on hold music or upload your own custom sound file, our music on hold offers you all the functionality you need. Whether it simply be your favourite music, company information or promotional messages, you have full control via our web portal.

Music on H‍‍‍old

3-way conferencing allows you to merge 2 calls on your handset. This allows for on the fly conferencing, allowing you to bring in other parties to a conversation when relevant, without the need for a conference centre.

3-way Conferencing

Our IVR’s offer you more than simple 1,2,3 voice menus. With advanced features that allow you to label and present calls to users based on a variety of attributes, we can meet any inbound requirement. All IVR’s are multi-level and can handle up to 30 unique actions giving you centralised management for multiple inbound routes.

Automated Attendant (IVR)

Voice Mailboxes can be used to provide personal voice mail or company voice mail. Each mailbox is provided with 100Mb of space which can hold up to 1.5 hours of messages. The 'voicemail to email' function automatically emails any messages left as WAV attachments to a specified email address. Messages can also be accessed and managed via the portal or physical handsets

Voice Mailbox to Email

Effectively manage inbound calls by routing them to available agents using a variety of distribution methods such as 'Least recently called' or 'Back to agent'. The system can support multiple queues (i.e sales, accounts, support) and agents can login to single or multiple queues as required. You are also able view the status of inbound calls and run graphical reports on key SLA’s and agent activity via the web portal.

Call Queue

Ensure that only those authorised can make calls by implementing password protected dial. This functionality is perfect for phones in shared office environments, giving you peace of mind only those with the password are able to use your handsets to make calls.

Password Protected Dial

Hunt Groups ensure inbound callers always reach the right person or team. These can be configured to route calls to both internal and external destinations based on a number of variables such as time of day or endpoint status, helping improve customer satisfaction.

Hunt Group

This service allows users to send and receive faxes without the need for a physical fax machine or line. Inbound faxes can be delivered to a specified email address or accessed via the web portal. Outbound faxes can be sent either via the portal or from up to 5 named email addresses. Additional email addresses can be added if required

Hosted Fax Service

Agents can login, log out and pause their status across multiple or single queues quickly and efficiently via the online web portal. Remote agents can login from any external location including their mobile or home phone to receive inbound queue calls, providing an ideal entry level DR solution. 10 agents are included for each client, additional agents can be added as required.

Call Queue Agents ‍‍‍

Technical Support

Call Reporting

2 Devices per Extension

Technical Support‍‍‍

Call Reporting

2 Devices per Exten‍‍‍sion

Free UK Landlin‍‍‍e Minutes

Technical Support

Call Reporting‍‍‍

2 Devices per Extension

Free‍‍‍ UK Landline Minutes

Free‍‍‍ UK Mobile Minutes

Handset Included

Free UK Mobile ‍‍‍Minutes

Technical Support

CRM Integration

Custom CTI Integration

App Specific Features

Technical Support

Call Reporting‍‍‍

‍‍‍Live Listening‍‍‍

Custom Call Stats

Scheduled Reports

Technical Support

Call Recor‍‍‍‍‍‍ding

IP PBX Support

Analogue PBX Support

Active Fraud Monitoring

‍‍‍‍‍‍

100+ Existing Integrations

Provided with a dedicated DDI our conference centres support multiple, one-off and recurring conferences for up to 10 attendees. Conferences can be initiated upon request or scheduled in advance and can be configured to prompt attendees for PIN numbers on entry and announce when users join and leave. Conferences can also be set to record to a WAV file for distribution to all attendees at a later date.

Conference Cen‍‍‍tre (10 Attendees)