PRIVACY EMERGENCY VOIP CALLS T&CS AUP CODE OF SERVICE WEBSITE TERMS
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Copyright © xoomtalk 2016. All rights reserved.
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Phone Systems
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sales@xoomtalk.com
+44 (0) 1273 900090
Want to get started?
Contact one of our friendly team
Increase customer satisfaction
Improve communications
Dedicated help desk
Clear, direct advice
Business
only provider
Why choose xoomtalk?
Work from anywhere
Starting from just
£7.95/month
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CALL INSIGHT AND CUSTOM REPORTING
Starting from just
£5.95/month
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CALLS AND PHONE INCLUDED
Starting from just
£14.95/month
CALLS INCLUDED
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Starting from just
£11.95/month
CALLS INCLUDED
Give your business access to a market leading, feature rich, VoIP business phone system
We offer highly customisable cloud based VoIP solutions to suit customers of all sizes. Our user friendly web portal and resilient VoIP platform gives you a phone system you can truly rely on. Seamless upgrades and continual development of our VoIP services future-proof your phone system, providing you with a professional system that can grow with your business, increasing the value of your investment.
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Starting from just
£1.50/month
Advanced Features
The following features are included free of charge with all of our VoIP packages.
Advanced Features
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USER-FRIENDLY WEB PORTAL
FREE CALLS BETWEEN SITES
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FEATURE RICH
BUILT IN DISASTER RECOVERY
GROWS WITH YOUR BUSINESS
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SIP TRUNKS
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£7.50/month
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Forward inbound calls to your extension based on a number of variables such as time of day, inbound caller ID and extension state. Calls can be forwarded to multiple destinations including mobile phones, colleagues extensions, landlines, voicemail or any combination of these. Call forwards can be setup and managed from any internet connected device via our web portal.
Call Forward
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Call parking allows you to "park" a call, when parked an inbound caller will hear hold music. Parked calls can then be picked up by any user of your phone system to continue the conversation.
Call Parking
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Route and distribute calls to any internal extensions, group of extensions or external numbers (i.e mobiles, landlines etc) based on a variety of factors including number called, time of day and inbound caller number. A powerful array of configuration options to ensure calls reach the right destination every time.
Inbound Call Routing
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Ring all call distribution allows for inbound calls to be sent to a group of extensions at once, making them all ring until one of them answers or the call is routed elsewhere. Cascade distribution routes a call to a group of extensions but calls them one by one in a set order, until one of them answers or the call is routed elsewhere.
'Ring All' and 'Cascade' Call Distribution
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Call waiting allows you to have multiple inbound calls to your extension, ensuring inbound callers are not greeted by an engaged tone. Inbound callers will simply continue to hear ringing whilst you are notified on your handset, allowing you to place your current call on hold and take the waiting call. Call waiting can be enabled or disabled as required.
Call Waiting
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Do Not Disturb allows you to set your status to unavailable. When activated, depending on configuration, calls will be greeted by an engaged tone or sent directly to your voice mailbox.
Do Not Disturb
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With the ability to use our standard on hold music or upload your own custom sound file, our music on hold offers you all the functionality you need. Whether it simply be your favourite music, company information or promotional messages, you have full control via our web portal.
Music on Hold
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3-way conferencing allows you to merge 2 calls on your handset. This allows for on the fly conferencing, allowing you to bring in other parties to a conversation when relevant, without the need for a conference centre.
3-way Conferencing
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Our IVR’s offer you more than simple 1,2,3 voice menus. With advanced features that allow you to label and present calls to users based on a variety of attributes, we can meet any inbound requirement. All IVR’s are multi-level and can handle up to 30 unique actions giving you centralised management for multiple inbound routes.
Automated Attendant (IVR)
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Voice Mailboxes can be used to provide personal voice mail or company voice mail. Each mailbox is provided with 100Mb of space which can hold up to 1.5 hours of messages. The 'voicemail to email' function automatically emails any messages left as WAV attachments to a specified email address. Messages can also be accessed and managed via the portal or physical handsets
Voice Mailbox to Email
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Effectively manage inbound calls by routing them to available agents using a variety of distribution methods such as 'Least recently called' or 'Back to agent'. The system can support multiple queues (i.e sales, accounts, support) and agents can login to single or multiple queues as required. You are also able view the status of inbound calls and run graphical reports on key SLA’s and agent activity via the web portal.
Call Queue
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Ensure that only those authorised can make calls by implementing password protected dial. This functionality is perfect for phones in shared office environments, giving you peace of mind only those with the password are able to use your handsets to make calls.
Password Protected Dial
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Hunt Groups ensure inbound callers always reach the right person or team. These can be configured to route calls to both internal and external destinations based on a number of variables such as time of day or endpoint status, helping improve customer satisfaction.
Hunt Group
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This service allows users to send and receive faxes without the need for a physical fax machine or line. Inbound faxes can be delivered to a specified email address or accessed via the web portal. Outbound faxes can be sent either via the portal or from up to 5 named email addresses. Additional email addresses can be added if required
Hosted Fax Service
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Agents can login, log out and pause their status across multiple or single queues quickly and efficiently via the online web portal. Remote agents can login from any external location including their mobile or home phone to receive inbound queue calls, providing an ideal entry level DR solution. 10 agents are included for each client, additional agents can be added as required.
Call Queue Agents
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Technical Support
Call Reporting
2 Devices per Extension
Technical Support
Call Reporting
2 Devices per Extension
Free UK Landline Minutes
Technical Support
Call Reporting
2 Devices per Extension
Free UK Landline Minutes
Free UK Mobile Minutes
Handset Included
Free UK Mobile Minutes
Technical Support
CRM Integration
Custom CTI Integration
App Specific Features
Technical Support
Call Reporting
Live Listening
Custom Call Stats
Scheduled Reports
Technical Support
Call Recording
IP PBX Support
Analogue PBX Support
Active Fraud Monitoring
100+ Existing Integrations
Provided with a dedicated DDI our conference centres support multiple, one-off and recurring conferences for up to 10 attendees. Conferences can be initiated upon request or scheduled in advance and can be configured to prompt attendees for PIN numbers on entry and announce when users join and leave. Conferences can also be set to record to a WAV file for distribution to all attendees at a later date.
Conference Centre (10 Attendees)
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